Refund policy

At KAVRIONA LLC, we are committed to providing a clear, transparent, and customer-friendly return and refund experience.

This policy applies to orders shipped within the United States.

Business Information

Company Name: KAVRIONA LLC
Business Address: 540W 66th St., Loveland, CO 80538, United States
Email: support@kavriona.com

Return Window (30 Days)

Customers may request a return within 30 days of delivery.

To be eligible for a return:
The item must be unused, unworn, and in original condition
Free from pet hair, stains, or damage
Must include original packaging and tags
A valid proof of purchase or order number is required

How to Start a Return

To initiate a return, please contact us at support@kavriona.com

Please include the following information:
Full name
Order number
Reason for return
Photos if the item is damaged, defective, or incorrect

Once your return request is approved, we will provide return instructions, the return address, and a return shipping label if applicable.

Returns sent without prior authorization will not be accepted.

Return Shipping

If the item is damaged, defective, or incorrectly delivered, we will cover the return shipping cost or provide a suitable solution.

For all other returns, such as change of mind, customers are responsible for return shipping costs.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a defective, damaged, or incorrect item, contact us within 7 days of delivery so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

We cannot accept returns for the following:
Items that have been used, worn, or washed
Items damaged by pets such as excessive chewing or scratching
Items missing original packaging or components
Final sale items
Gift cards

Exchanges

To exchange an item, please return the original product and place a new order.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, refunds are processed within 10 business days after receiving the returned item. Refunds are issued to the original payment method.

Please note that your bank or payment provider may require additional time to process and post the refund.

Late Refunds

If more than 15 business days have passed since your refund was approved, please contact us at support@kavriona.com

Customer Support

For any questions regarding returns or refunds, please contact support@kavriona.com

We aim to respond within 1 to 2 business days.